Contact Us

AstraOffer

Email: support@astraoffer.com

Company name: ELIXOVS GLOBAL LIMITED.

Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong.

We will reply to emails within 12 hours during working/ business days.

Track Your Order

Check your order status here. Tracking information is available 2-4 business days after order confirmation.

FAQs About Tracking

When will my order arrive?
  • Processing time: 2–3 business days (we're packing your order).
  • Shipping time: 5–13 business days after we hand it to the shipping company.
  • Example: Ordered on Monday → Shipped by Wednesday → Delivered in 1–2 weeks.
My tracking number shows no updates.
  • Wait 3–5 business days: Carriers often batch-scan packages during pickup.
  • Still no updates after 5 days? Contact us so we can investigate!
  • Info Received Status: Most orders start moving within 2–5 days after this status.
How do I find my Order ID?
  • Your Order ID can be found in your order confirmation email. It typically starts with "#S" and contains numbers and letters.
My order says "Delivered," but I didn’t receive it.
  • Check with household members or neighbors.
  • Verify the shipping address in your order confirmation email.
  • Contact your local post office/carrier for delivery details (e.g., GPS proof of drop-off).

Still Need Help? Contact Us